Starbucks

Reviews about Starbucks

• 1 / 5

  By Liz Liz
  I will never go to another Starbucks again after the experience I JUST had there. I was there with my service dog at a disabled table and I had a man freak out when my dog sniffed him because he "needed to concentrate" on some computer crap he was doing. He told me the we needed to "stay out of his space" and "move chairs." I informed him that I was disabled and sitting at a disabled table (it was marked as such) with my SERVICE DOG. When I got angry I raised my voice *as I was leaving* because obviously the staff did not care enough to do anything even though my elderly mother and I had just gotten our drinks and wanted to sit and enjoy them. I didn't even yell, I just caused a fuss - no one has EVER been that rude to me or my dog, or my mother. Instead of being decent to us I was asked to keep it down by the staff AS WE WERE WALKING OUT because of this man, yet no one had a problem with him. I am disgusted, disappointed and will never set my disabled feet it in another Starbucks again, especially this place who won't even stand by discriminatory policies.
  
  Edited to add: I was called by some manager like the district manager and he basically had nothing to say. You could tell someone MADE him call, but he certainly wasn't trying to retain customers. They obviously don't care if they lose two... what is two customers when they are the largest coffee chain out there... We haven't been back to a Starbucks since and we won't ever again. We go to Caribou Coffee even it it is out of the way because they have better coffee anyways. Starbucks was a bit more convenient, but abhorrent when dealing with disabled customers. I hope the computer man feels big and empowered now. Starbucks is all his.
  May 23, 2017